The Groom Room Croydon includes address, phone, route map and comments.
Address : Old Waddon Goods Yd, Purley Way, Croydon – United Kingdom
Phone : 0345 600 9519
The Groom Room Croydon Road Route
The Groom Room Croydon United Kingdom provides service in. Its full address is Old Waddon Goods Yd, Purley Way, Croydon – United Kingdom olan The Groom Room Croydon, you can reach its business by phone 0345 600 9519 . You can also use the map above to get The Groom Room Croydon transportation and directions information. You can review the The Groom Room Croydon section at the bottom of our page, see the company score and share your experiences by commenting if you want. For more detailed information about The Groom Room Croydon you can contact The Groom Room Croydon using the information above.
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Great grooming place, lovely staff and great service. I usually take my dog there and always been happy
I had a terrible experience with the groom room Croydon.
Their groomers are poorly trained. I took my “Yorkie X” for a full groom and explained in depth the result that I was expecting; similar to the ones I normally receive from other pets at home branches. I was gobsmacked upon collecting my dog to find the poor thing looking like a lunatic pet. The trim was horrifically gone wrong with each side of his face looking different and he was ridiculously over groomed. The staff then rushed me to sign the contract without giving me a minute to think and I returned after literally 2 minutes to only find the groom room shut. I spoke to their store manager and was promised my complaint will be taken seriously. The next morning I contacted their headquarter and their response was that ‘after thorough investigations they have made a final decision not to refund the fees’. When I asked for the specifics of their investigation they refused to provide details and advised me to instruct a legal representative to deal with the matter. They also told me that they do not wish to provide future grooming services for me should I wish to use their service again. For those reading my review, beware that Pets at home are scammers as they provide false information and when challenged they refer the matter to legal proceedings which quite clearly vast majority of people wouldn’t have the time and money for it. They are also clueless about customer satisfaction as this is my first experience when a retailer is barring a customer from using their service based on their biased conclusion.
I have attached the photo of before and after, also the photo that I showed them as the model.
Very reasonably priced. And did a great job of trimming my moody mutt which I can only imagine was an awful job
I am very disappointed with the service we received at The Groom Rooms in Croydon yesterday. Our puppy has been left with a gash in her eye whilst she was being groomed there. We have spoken to the staff there and the manager and the only response we got was that ‘things like this happen’. This is not acceptable we are now in the process of having our puppy treated and will not know the full outcome of her eye until the treatment has completed. Just want to make people aware that this is how our pets are being treated at this place.